Nova Trade — Refund Policy
The rule
You can get a refund only if you ask for it within 24 hours of your purchase.
After 24 hours, no refunds are given, for any reason.
What is not a reason for a refund
- A ban, restriction or any other action on your EA account, at any time, including within the first 24 hours. Every third-party tool carries this risk. Nova Trade lowers it but doesn't remove it, and you accept it when you buy (see section 2 of the Terms of Service).
- The market being closed or restricted on your EA account.
- Changes EA makes to the game or web app that temporarily stop the tool.
- Not using the pass, or using only part of it.
- Features marked "coming soon".
How to ask
Within 24 hours of paying, open a ticket in our Discord server ([Discord invite coming soon]) with:
- the email address of your Nova Trade account, and
- your PayPal transaction ID.
The 24 hours are counted from the time of the PayPal payment. The refund goes back to the PayPal account that paid, and your pass is cancelled when it's issued.
Chargebacks
If you open a PayPal dispute or chargeback for a payment this policy doesn't cover, your account will be suspended.